VP Customer Success (m/w) [Personio]

Job Description:
Ensuring that our customers are using Personio to the full potential is the key to retention and long term customer happiness. As VP Customer Success, you will be responsible for building up strong relationships with our customers and supporting them in the usage of our software. Your tasks and responsibilities will include:

– Data-driven analytics of customer behaviour within our web-based software
– Close interaction and engagement with our customes (startups and mid-sized businesses)
– Building up and managing a Customer Support Team
– Establishing efficient processes for customer onboarding, support, education and retention
– Putting in place technical solutions supporting these processes
– Improvement of our product based on customer insights and their feedback

Why us:
– 50% month-on-month growth of our customer base in 2016
– Join a market-proven company in a very early stage
– Benefit directly from the company's success through share-options
– Handle the intersection of sales, BI and product development
– Work in a young, creative and fast paced environment
– Lead a team that heavily contributes to the success of our business

Your profile:
– Very strong communication skills
– Ability to work independently in a result-oriented way
– You are proactive and take actions quickly
– Preferably you have a technical background and experience in product management / development in the web space
– Experiences at building up and leading a team
– Excellent written an

Startdatum: 08.04.2016


Ansprechpartner: Herr Max Lamers
Erika-Mann-Str. 53
80636 München
E-Mail: info@personio.de

Homepage: https://www.personio.de/de/
Telefon: 01732947057
E-Mail: joinus@personio.de