Technical Sales Support Engineer (m/w) [EVBox]

Technical and customer support:

  • Deliver 2nd line customer support and 3rd line technical support
  • Register, give feedback and follow up on (technical) incidents and technical support issues related to EV-Box products
  • Ensure the timely and successful delivery of our solutions and products according to customer needs and objectives
  • Train our local technical installers on how to use and install our products Perform deep analyses of (technical) inquiries
  • Answer inquiries of and provide technical information to internal staff
  • Set-up knowledge base and keep it up-to date
  • Test new releases based on test protocols

Sales support:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customer issues and follow problems through to resolution
  • Inform partners, customers and team members about relevant issues
  • Provide product and service advice to existing and new customers
  • Assist the sales director in making the quotations based on customer – and partner input
  • Provide any necessary technical support to sales persons during technical meetings with customers

Startdatum: 01.11.2017


Ansprechpartner: Herr Florian Chan
Luise-Ullrich-Straße 8
80636 Munich

Homepage: http://www.ev-box.com
Telefon: 01512 4142826